Frequently Asked Questions
Everything you need to know about our high-performance gear.
How do Mous cases provide such high levels of protection?
Our cases utilize AiroShock™ technology, a high-impact material that contains thousands of micro-air pockets which act as tiny springs, significantly dampening the impact of drops.
Are your cases compatible with wireless charging?
Yes, all our cases are designed to be compatible with Qi-certified wireless chargers. Our MagSafe® compatible ranges also feature integrated magnetic arrays for seamless connection.
What is your return policy?
We offer a 30-day return policy for all products purchased through our official store. Items must be returned in their original packaging and in a resalable condition.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by location but generally range from 7-14 business days.
Do Mous products come with a warranty?
Yes, we offer a Limited Lifetime Warranty on our phone cases and a 2-year warranty on our electronics and accessories, covering any manufacturing defects.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options like Klarna in select regions.